TECH ENG Sr Field Service - IND - INTL, HY

POSITION OVERVIEW:

Under general supervision, create and sustain technical information on existing and new products, performance and applications. Provide field services to customers. Oversee the operation of pilot units for customers. Conduct product root-cause analysis, recommend corrective measure and collaborate with customer to implement those improvements. Write technical product specifications. Provide feedback on competitors’ product performance.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Provides technical support to Sales & Marketing staff as well as customers in regard to company’s products, applications and systems operation.

2. Creates and writes technical information on organization’s product specifications and product bulletins.

3. Collaborates with customers with system start-up, operation and maintenance, including providing technical training to customers on system operation.

4. Builds business relationships which benefit Hydranautics strategic sales plan.

5. Resolves routine customer issues relating to product application and end-user.

6. Evaluates competition performance and communicates data to keep marketing department apprised of competitive product performance.

7. Participates in the evaluation of returned products relative to field operations.

8. Satisfies contractual requirements as specified in the contract and as it relates to Municipal projects.

9. Other duties as assigned.

QUALIFICATIONS, SKILLS, EXPERIENCE:

1. Bachelor of Science degree in Chemical, Environmental, Mechanical Engineering or comparable; 6 years’ experience; or, an equivalent combination of education and experience.

2. Two years in commissioning water treatment plants, a plus

3. Experience in Original Equipment Manufacturing (OEM) or A&E companies, a plus.

4. Working knowledge of water chemistry concepts, fluid flow and water pressure as well as analytical method and technical writing; above average understanding of Reverse Osmosis, Ultrafiltration and Microfiltration processes and products.

5. Working knowledge of plant processes, RO, NF and UF with practical application to the field.

6. Solid understanding of the construction and manufacture of Spiral Wound elements and Capillary modules, modes of failure of membrane systems, and the effects of cleaning chemicals on the products.

7. Ability to conduct analytical evaluations and identify root causes of failures and recommend corrective actions to improve product performance.

8. Strong multi-tasking skills, flexibility in responding to rapidly changing, dynamic processes and demands/pressures in a fast-paced environment.

9. Strong ability to verbally communicate across functional organizational groups, provide high-level customer service through effective interpersonal skills and conflict resolution.

10. Advanced Microsoft Office Suite software applications such as Excel, Word, Power Point.

11. Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry.

12. Read, understand and generate P&ID and PFD drawings.

13. Travel for extended periods and work with a flexible schedule.