Customer Service & Business Process Analyst
Genk, BE
Nitto EMEA is much more than just a company. We aspire to be a top irreplaceable Environmental, Social, and Governance (ESG) leader. To achieve this, we can count on our uniqueness to make a difference and anticipate change.
Our journey is marked by long-term engagement with our stakeholders, built on a foundation of trust. We envision a sustainable ecosystem where our customers, partners, and communities thrive together. How do we achieve this? By harnessing the power of innovation and technology.
Our products go beyond functionality; they ensure health, comfort, and safety. Whether it’s in the area of digital interfaces, power and mobility or human life, we adapt to external trends, always striving to stay ahead.
Nitto EMEA is part of the Japanese Nitto Denko group. Within our region we have 5 manufacturing companies, 2 converting companies and several sales offices with a total of 2350 employees. We honor our long-established history; we embrace the future with open arms. Nitto EMEA - where vision meets impact.
Currently, we are hiring for Nitto Belgium NV.
Our Position
About us: at Nitto Belgium, we are committed to delivering exceptional customer experiences through innovative solutions. We are looking for a dynamic and tech-savvy Customer Service and Business Process Analyst to join our team and help us drive digital transformation and automation in our customer service processes.
The function:
- Customer service:
- You act as the link with our sales, supply chain, quality, credit control departments, and you are point of contact in the order to cash process.
- You handle or route any kind of customer request and process and monitor sales orders.
- You enjoy providing timely and accurate responses to your external and internal customers.
- You collaborate with our Key Account Managers.
- You settle complaints to our customers' satisfaction, and you define and implement corrective actions.
- You manage your customer portfolio independently and pro-actively.
- Digitalization & automation:
- You monitor automated processes and ensure business continuity.
- You identify opportunities to enhance customer service processes through digitalization and automation.
- You collaborate with the IT and operations teams to implement and optimize automated customer service solutions.
- You train and support team members on digital tools and automated processes.
Your Profile
- You have a bachelor’s degree or equivalent by experience, preferably with commercial B2B experience in a similar role
- You are comfortable communicating in English on a professional level.
- You have experience with SAP and O365. Sales Force, Power BI, UI Path, ABBYY or EDI knowledge are strong assets but not a must.
- You pay attention to the details and can set priorities and work in a structured approach.
- You get energy from looking for the best solution for both the customer and Nitto.
- You are interested in technical products and applications and have a strong affinity for digitalization and automation.
Interested to Join?
You will operate in an atmosphere stimulating personal development and growth. Nitto Belgium offers a career within a dynamic, technology-oriented, multinational company. In addition, successful candidates can count on an attractive and competitive salary in accordance with their education, experience and skills.
To apply for this position, please upload your resume and show us who you are by answering our questions via the "Apply" button.
If we can do something to make the recruitment process or the job more accessible, please let us know! Contact:lore.daelmans@nitto.com.