Customer Service Officer
Warsaw, PL
Nitto EMEA is much more than just a company. We aspire to be a top irreplaceable Environmental, Social, and Governance (ESG) leader. To achieve this, we can count on our uniqueness to make a difference and anticipate change.
Our journey is marked by long-term engagement with our stakeholders, built on a foundation of trust. We envision a sustainable ecosystem where our customers, partners, and communities thrive together. How do we achieve this? By harnessing the power of innovation and technology.
Our products go beyond functionality; they ensure health, comfort, and safety. Whether it’s in the area of digital interfaces, power and mobility or human life, we adapt to external trends, always striving to stay ahead.
Nitto EMEA is part of the Japanese Nitto Denko group. Within our region we have 5 manufacturing companies, 2 converting companies and several sales offices with a total of 2350 employees. We honor our long-established history; we embrace the future with open arms. Nitto EMEA - where vision meets impact.
Currently, we are hiring for Nitto Polska Sp. z o.o..
Our Position
We are seeking a dedicated and detail-oriented Customer Service Officer to join our team in Warsaw! In this role you will handle a diverse customer portfolio, including end customers, distributors, and converters, with a focus on various industrial branches such as automotive, building & construction, domestic appliances and more.
Your tasks and responsibilities:
- You are the support for sales force of Nitto Poland and proactively manage the customer portfolio.
- You manage OTC process ensuring smoothly and timely execution
- In cooperation with Area Account Managers you manage commercially and administratively customers in order to ensure a continuous growth of sales and to increase our service level to the customers.
- You provide quick and correct responses to inquiries and complaints and identify opportunities at customers to increase business volume.
- You will act as a team player and actively cooperate with your colleagues locally and in the factories around Europe.
Your Profile
- You preferably have a bachelor’s degree in business, technical affinity is a plus.
- You have relevant experience in customer service/sales administration/business support/supply chain…
- You have very good communication skills for a B2B environment.
- You have the ability to work in a small team and can also work independently.
- You have a structured, strategic approach to working.
- IT-skills: good knowledge of Outlook, MS-Office programs. SAP experience preferred.
- Language skills: you are fluent in Polish and English.
- Problem solving is in your nature and you can adapt and be flexible in unexpected situations.
- Other key competencies we look for are service-mindedness and a sense of ownership.
Interested to Join?
Nitto offers you a challenging opportunity in an international atmosphere. You will be able to develop yourself within a stable company where initiative and creative ideas are stimulated!
Every valuable employee within our Nitto Family lives by our company philosophy based on values such as respect, diversity, integrity and taking on challenges.
Are you also up for a challenge? Next to a stimulating work environment we offer an attractive salary with additional benefits such as Private Healthcare, Vacation Subsidy, Flexible Work Arrangements,...
To apply for this position, please upload your resume and show us who you are by answering our questions via the "Apply" button.
If we can do something to make the recruitment process or the job more accessible, please let us know! Contact:lore.daelmans@nitto.com.